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Provides positive communication and uses Red Carpet Service skills with every patron and co-worker.

Displays knowledge of all emergency procedures.

Maintains Board of Health standards of sanitation, personal hygiene and cleanliness, as well as beverage service techniques and safety, all with regard to the safe handling of food and beverage products for guests’ consumption.Answers telephone in a professional manner.

Knows and promotes current casino events and programs and can give guests directions to all casino areas.

Ensures dining and serving areas are set up and maintained according to standard.

Resolves service issues according to established guidelines.

Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.

Familiar with restaurant food menu, including description, price, add-ons, and beverages.

Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.

Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.

Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability monitors room atmosphere.

Adheres to all departmental and property policies and procedures regarding guest service standards.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Ĭlick HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. We’re always looking for talent that believes in having fun.

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